ACCESSIBILITY PLAN

Home | Accessibility Plan

This plan is available in print, large print, Braille, or audio format on request. See our feedback process for how to request an alternate format. Print, large print and electronic formats are provided within 15 days of a request. Braille and audio formats are provided within 45 days of a request.

1. General

1.1 Overview of Services

SpeedX Transport is a provider of transportation and logistics services for businesses of all sizes. We specialize in providing customized solutions tailored to the way our customers do business, which has helped us become the trusted transportation partner of many of North America’s largest shippers.

1.2 Statement of Commitment

SpeedX Transport is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting applicable legislative requirements.

1.3 Feedback Process & Contact Information

SpeedX Transport is committed to creating an open and transparent feedback process for all. Our feedback process is easy. Simply share your feedback, anonymously or by including your name and contact information, through any of the following channels:

Our Accessibility Compliance Officer will acknowledge receipt of your feedback and follow up with you (if not anonymous).

You can also use these channels to request this plan in a print, large print, Braille, or audio format. A full description of our feedback process is published separately at speedxtransport.com/accessibility/feedback.aspx.

1.4 Definitions

Disability: The Accessible Canada Act defines a disability as “any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.”

Barriers: The Accessible Canada Act defines barriers as “anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

2. Priority Areas

The sections below address each of the seven priority areas identified in section 5 of the Accessible Canada Act.

2.1 Employment

SpeedX Transport employs drivers, dispatchers, terminal staff and office personnel across our Canadian operations. Recruitment is carried out through our website, job boards and referrals, and accommodation needs are addressed by our Human Resources department in consultation with the employee or applicant.

Our consultations identified that our employment practices are not consistently documented, and that employees are not always aware of how to request an accommodation. The objectives below address these findings.

Objectives

Document our workplace accommodation process — covering how a request is made, who receives it, and how it is assessed — and make that process available to all employees and applicants.
Review our job postings, application methods and interview practices to identify barriers for candidates with disabilities, including the accessibility of the online application forms on our careers pages.
Provide accessibility awareness guidance to hiring managers and supervisors so that accommodation requests are recognised and handled consistently.
Consult employees with disabilities on retention and return-to-work supports, and report on what we learn in our next progress report.

2.2 The Built Environment

SpeedX Transport operates terminal and office facilities in Brampton and Cambridge, Ontario, and in Pointe-Claire, Quebec. Consultations carried out in preparation of this plan identified the following barriers in our physical facilities:

Access to certain facilities and spaces, particularly for individuals with mobility challenges.
Parking lot maintenance and enforcement of accessible parking rules.
Absence of automatic door openers at building entrances.
Yard lighting.

Objectives

Assess building entrances at our Brampton, Cambridge and Pointe-Claire facilities to determine where automatic door openers are required, and establish a plan for addressing them.
Review our accessible parking provision, including lot maintenance and how accessible parking rules are communicated and enforced.
Conduct a review of yard and exterior lighting at our terminal facilities, and identify locations requiring improvement.
Consider accessibility requirements when planning any future renovation, relocation or new facility.

2.3 Information and Communication Technologies (ICT)

SpeedX Transport uses different technologies. This includes our public website (www.speedxtransport.com), social media platforms, and programs that only our employees use.

Consultation feedback indicated that our internal software and training platforms could be improved for better usability and clarity.

Objectives

Review our public website against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and identify the changes required to meet that standard.
Review the internal software and training platforms used by our employees to identify usability and clarity barriers raised through our consultations.
Include accessibility as a consideration when selecting or renewing software and technology used by our employees.

2.4 Communication, other than ICT

Communication to internal and external audiences is carried out in many ways depending on the purpose and circumstances, with the overall goal of providing the information in a manner that is most useful to the intended recipients.

Our employees communicate with one another regularly through phone, email, and in person. We communicate with the public through our website, social media platforms, phone, email, and in person.

Objectives

Develop a process to provide information and communications in alternate formats upon request. In determining an appropriate format, we commit to consulting with the requestor.
Promote our accessibility feedback process to ensure all employees feel empowered to identify and report barriers.
Ensure we consult with people with disabilities to proactively identify and address their information and communication needs.

2.5 The Procurement of Goods, Services and Facilities

SpeedX Transport buys various products and services that support our work activities. The current procurement process depends on the initiator to remember accessibility considerations when submitting a purchase.

Objectives

Ensure accessibility needs are considered when purchasing, renting or leasing software, equipment, food items, building or workspace, including updates and renovations.
HR advisement and consultation of end-user requirements to procurement: involve people with disabilities early in the process to identify potential barriers.
Alternative options: if fully accessible products are not immediately available, develop a plan for reasonable accommodation or phased implementation.

2.6 The Design and Delivery of Programs and Services

SpeedX Transport’s main role is transporting goods via trucks to various customers across Canada and the United States. Delivery of programs to employees — including employment information, training, employee support programs, and job information — takes many forms, including in person, virtual connections, print items, and various electronic means.

SpeedX Transport provides all employees with an Employee and Family Assistance Program, a confidential support service that can help employees and their families with a wide range of challenges relating to physical and mental health, wellness, diversity and much more, at no cost to employees.

Objectives

To support the delivery of our safety training program, our Learning Management System will be upgraded to ensure that the delivery of educational content meets the needs of our learners.
Continue to use data collected through feedback mechanisms to make improvements to future programs and services.
Continue to provide the Employee and Family Assistance Program to all employees.

2.7 Transportation

This priority area concerns the transportation of passengers. SpeedX Transport is a freight carrier and does not provide passenger transportation services to the public or to employees. Employees are generally responsible for arranging their own transportation to and from the workplace.

3. Consultations

SpeedX Transport is committed to listening to the experiences and feedback of people with disabilities. We recognize that our staff are critical to identifying and removing barriers. Beyond this plan, we also recognize that consultations and feedback need to be ongoing.

In preparation of this plan, a survey was sent out to all SpeedX Transport employees to ask for feedback about accessibility. The majority of respondents identified themselves as not having a disability. Persons who agreed to being contacted for consultations were contacted in person, by phone, or by email for further feedback and suggestions for improvement. Both persons who identified as having a disability and those who identified as not having a disability were included in the consultations, and ranged across different terminals in Canada. Meetings with department managers were also conducted to discuss the barriers faced by people in our workplace.

The survey responses provided valuable insights into several key areas:

Physical accessibility: Employees highlighted opportunities to improve access to certain facilities and spaces, particularly for individuals with mobility challenges. Feedback also focused on improving parking lot maintenance, enforcing accessible parking rules, and installing automatic door openers.
Digital tools and training: Feedback pointed to areas where internal software and training platforms could be enhanced for better usability and clarity.
Awareness and support: The feedback highlights a pathway to strengthen our workplace culture through deeper education on neurodiversity and mental health. By fostering more inclusive management practices and open dialogue, we can build an environment where every individual feels understood and supported in their unique needs.
Work environment and communication: Suggestions focused on enhancing cross-departmental coordination. Employees also identified environmental needs such as improved yard lighting, better radio range, and clearer internal communication regarding company policies.